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Client Terms & Conditions

General

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.


Upon payment of a session you, the client, agree and understand that Anne Curtis is not a licensed physician, psychologist, or medical practitioner of any kind and that hypnosis should not be considered a replacement for the advice and/or services of a psychiatrist, psychologist, psychotherapist, or doctor.

 

You the client give ​Anne Curtis full permission to hypnotise you and to use Rapid Transformational Therapy® knowing that by participating fully in the process and by listening to your personalised recording for 30 days, you play an important role in your overall success.

 

You understand that, although Rapid Transformational Therapy® has an incredibly high success rate, Anne Curtis ​cannot and does not guarantee results since your own personal success depends on many factors that Anne Curtis ​has no ​control over, including your willingness and desire to affect the changes inside of yourself.

 

You understand that if an audio recording (or recordings) are made during or after your session(s) ​Anne Curtis ​retains full copyright over any forms of media that may be produced and distributed to you. 

When sessions are in person, you hereby grant permission to ​Anne Curtis​ to respectfully lift your arm, touch your shoulder, or rock your head during your Rapid Transformational session(s) in order to help facilitate the deepening process. 

Upon payment, you consent that ​Anne Curtis may release information to a specific individual or agency if it has been determined that a child or elder is at risk of or is currently being abused; if you, as a client, are in imminent danger to yourself or others; or if a subpoena of records has been requested. 

Booking & Cancellation Policy

To guarantee your session, payment must be made at the time of booking prior to the session. If paying in instalments, the first session will take place once the final payment has been received.

 

Once payment has been made, there are strictly no refunds, unless a discount package or therapy program has been booked and paid for in advance. In this case, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended. At least 1 week's notice must be provided if cancelling a discount package or therapy program.

 

Session fees are charged for my time and professional expertise and are not a guarantee of a successful outcome. The outcome also depends on many external to me factors, for instance, your input and commitment to healing and change. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Changing of Appointments

A one-off appointment change is permitted without charge, and 48 hours must be given. If less than 48 hours notice is given, a change fee of 50% of a single session will be incurred by the client. If less than 24 hours notice is given, the client will be charged the full cost of the session.

Payment Methods

 The preferred payment method is PAYPAL™. Payment may also be made online via credit/debit card. Cash will not be accepted without prior agreement.

Contact Between Sessions

Any contact between sessions will be by telephone or email during office hours only (9am till 5pm). Any messages received outside of these hours will be dealt with during office hours.

Age Restrictions

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

Attending Your Sessions

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session.

Hypnotherapy Recordings

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

Outcome of Sessions

My agreement to work on the issues presented by you, in no way implies or guarantees the resolution of your presenting issue(s). No outcome can nor will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

Standards of Behaviour

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, or any property belonging to either me or any other person.


You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor.

 

If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

Privacy and Data Policy

  • Data Protection

For my services, your personal data is collected, processed, used and stored in accordance with this privacy policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

  • Concerns & Complaints

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.

  • Data Collection

Below is a list of what data I may collect and why I may collect it.

- Name and age – this is basic information that helps me get to know you.
- Address, email address, phone number – I use this as a way of contacting you regarding your sessions. I will mainly use the method you first contacted me on but if I cannot reach you, I will try a different method.
- Next of kin/medical professional’s details – If I was worried that you were at risk then I may need to contact your next of kin or medical professional, if I can. I will let you know when/if I am going to do this.
- Session notes – I keep brief notes of our session(s), that are kept on a password protected iCloud for 7 years after the end of the last treatment.  

  • Confidentiality 

All contact with my clients including in person/distance sessions, telephone conversations and emails, will be conducted in confidence.

All client data, transformational recordings, conversations and notes will remain confidential, except in the following circumstances:
1. You give written permission for confidentiality to be broken.
2. I am compelled to do so by a court of law.
3. The information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

Apart from the above reasons,  I will never share or sell your data unless you or anyone you tell me about is at harm or risk of harm, in that case I may have to pass information on to relevant parties (e.g. police, doctors).

 

I may also discuss your case during supervision but I only use your first name or initial.

  • Data Storing

I will keep your details and session notes for the time required by my insurer (currently 7 years). After this time I will destroy any document with your personal information and delete your phone number from my mobile phone.

Rapid Transformational Therapy® Client Terms & Conditions

  • Medical or Psychological Conditions

I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
 
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP,
Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.
 
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

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